Online sales

Terms
of Sale

In force from 13 November 2026 — Apply to every purchase made on jeuxdepiste.fr.

This is a full English translation of our Conditions générales de vente. In the event of any discrepancy, the French version prevails (Article 14).

Article 1 — Seller

The website jeuxdepiste.fr is published by:

Company
BELLETRE — SAS (French simplified joint-stock company)
SIREN
894 605 807
Share capital
€2,000
Trade register
RCS Amiens 894 605 807
Address
13 rue d'Infray, 80220 Bouillancourt-en-Séry, France
VAT number
FR93 894 605 807
Contact
Contact form
[email protected]

Article 2 — Scope

These Terms and Conditions of Sale (the “Terms”) govern every order placed by a consumer (the “Customer”) on the website jeuxdepiste.fr for the purchase of digital treasure-hunt kits (digital content: an online game playable on a phone, and PDF files).

The products are not offered to consumers resident in the United Kingdom: orders placed from the United Kingdom are refused at the payment stage.

Placing an order implies full acceptance of these Terms. BELLETRE may amend these Terms at any time; the applicable version is the one in force on the date of the order.

Article 3 — Products

BELLETRE offers digital treasure-hunt and mystery kits that include access to the online game, playable on a phone or on any device with a recent web browser, and downloadable PDF files to play on paper. Depending on the product, each kit includes:

  • check_circle Access to the online game, with a personal access code
  • check_circle For games to set up at home: QR codes to print and hide
  • check_circle A Game Master's manual (for the organiser)
  • check_circle The solutions of the game
  • check_circle The game booklet for the players
  • check_circle The game kit (help for the players to decode the codes)
  • check_circle For the birthday kits and the family Christmas mystery: an organiser app (schedule, instructions and solutions, activity by activity) and audio recordings to play in that app

The online game runs in a recent web browser (Chrome, Safari, Firefox, Edge), on a phone, tablet or computer, with nothing to install. An Internet connection is needed the first time the game loads. The PDF files open with any PDF reader and can be read on screen or printed.

The products are described with the necessary precision on their respective pages. BELLETRE may change or withdraw products from the catalogue without notice; this has no effect on orders already placed.

Article 4 — Prices

Prices shown on the website are in euros (€), including all taxes, with French VAT applied at the rate in force at the time of the order.

As the products are digital content, no delivery costs apply. The price shown is the final price.

BELLETRE may change its prices at any time. The applicable price is the one shown on the website when the order is confirmed.

Article 5 — Ordering

Orders are placed as follows:

  1. 1 The Customer selects the product and clicks the buy button.
  2. 2 The Customer is redirected to Stripe's secure payment page, where they enter their email address and card details. There, they tick a box to request immediate access to the digital content and acknowledge that they lose their right of withdrawal as soon as that access has begun (see Article 8). The payment cannot be completed unless this box is ticked. The page reminds the Customer that placing the order means accepting these Terms (link shown).
  3. 3 The Customer checks the order summary (product, price including VAT) and confirms it by clicking the payment button, which entails an obligation to pay.
  4. 4 Once the payment is confirmed, the Customer can access the online game and receives an email with their access code and the download links for the PDF files.

Until the payment is confirmed, the Customer may correct the information entered on the payment page at any time, return to the website using the back link on that page, or abandon the order by closing the page: no payment is then taken.

The order is final once Stripe has confirmed the payment. BELLETRE sends the Customer a confirmation email stating the products ordered, their price, the access code and the download links, and repeating the confirmation described in Article 8.

The contract is concluded in French; this full English translation of the Terms is provided so that the Customer can read everything they accept. BELLETRE archives each order (products, price, date, confirmation described in Article 8) for the periods stated in the Privacy Policy (in French); the Customer may obtain a copy on request, and may keep the confirmation email and these Terms, which they can save or print.

Article 6 — Payment

Payment is made online by card (Visa, Mastercard, American Express) through the secure payment platform Stripe. Card details are sent directly to Stripe and never pass through BELLETRE's servers.

All transactions are secured by the SSL/TLS protocol and strong customer authentication (3D Secure).

Payment is due immediately when the order is placed. If the payment fails, the order is automatically cancelled.

Article 7 — Delivery

The products are exclusively digital content (online game and PDF files). Once the payment is confirmed, the Customer gets immediate access to the online game from the confirmation page and, within a few minutes, receives an email with their access code and secure download links.

The access code to the online game is personal to the Customer and their group of players; it gives access to the online game for 12 months from the purchase. For the birthday kits and the family Christmas mystery, the organiser app and the audio recordings are available for 60 days from the purchase. Once downloaded, the PDF files can be used with no time limit; the Customer is responsible for saving them, as the download links are valid for a limited time (see below). The audio recordings of the birthday kits and of the Christmas mystery are played in the app and cannot be downloaded. An Internet connection is needed the first time the game loads; it can then be played offline on the same device. The download links for the PDF files are valid for 30 days, then for 7 days from the first download.

The online game and the files are available immediately, 24 hours a day, 7 days a week, subject to brief interruptions for maintenance. If the email has not arrived within 30 minutes of the order, the Customer should check their spam folder or contact us through our contact form.

BELLETRE cannot be held responsible for delivery problems caused by a wrong email address given by the Customer.

Article 8 — Right of withdrawal

Under Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to digital content not supplied on a physical medium whose supply has begun with the consumer's prior express consent and express waiver of their right of withdrawal.

By ticking the specific box shown on the payment page, before paying and separately from accepting these Terms, the Customer expressly requests immediate access to the digital content and acknowledges that they lose their right of withdrawal as soon as supply has begun, that is, as soon as access is made available (online game and download link).

This dated confirmation is kept with the order and repeated to the Customer, with its date, in the confirmation email.

Article 9 — Refunds

Given the digital nature of the products and the waiver of the right of withdrawal (Article 8), an order can be neither cancelled nor refunded merely because the Customer changes their mind once access has been provided. The Customer's rights under the legal guarantee of conformity, described in Article 11, are not affected.

However, if the Customer has a technical problem preventing access to the online game or to the files (lost code, broken link, corrupted file…), BELLETRE will restore access or send the files again as soon as possible after checking the order.

For any request, please use our contact form.

Article 10 — Licence

Buying a digital kit grants the Customer a personal, non-exclusive and non-transferable licence for private, non-commercial use.

In particular, it is forbidden to:

  • block Reselling, renting or sharing the files or the access code with third parties outside the Customer's group of players
  • block Reproducing or publishing the content on the Internet or on any other medium
  • block Using the content for commercial purposes without BELLETRE's written consent

Article 11 — Legal guarantee and liability

BELLETRE undertakes to supply products that match their description. To use the guarantees below, simply contact BELLETRE through the contact form or at [email protected].

The consumer is entitled to the legal guarantee of conformity if a lack of conformity appears within two years from the supply of the digital content or digital service for the PDF files, and throughout the access period set out in Article 7 (12 months or 60 days depending on the product) for the online game, the organiser app and the audio recordings. During this period, the consumer only has to prove that the lack of conformity exists, not when it appeared.

The legal guarantee of conformity includes the obligation to supply all the updates needed to keep the digital content or digital service in conformity for two years for the PDF files, and throughout the access period set out in Article 7 for the online game, the organiser app and the audio recordings.

The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without significant inconvenience to them.

The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract and receive a full refund in return for giving up the digital content or digital service, if:

1° The trader refuses to bring the digital content or digital service into conformity;
2° Bringing the digital content or digital service into conformity is unduly delayed;
3° The digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;
4° Bringing the digital content or digital service into conformity causes significant inconvenience to the consumer;
5° The lack of conformity of the digital content or digital service persists despite the trader's unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a price reduction or to terminate the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case, the consumer does not have to ask first for the digital content or digital service to be brought into conformity.

Where the lack of conformity is minor, the consumer is entitled to cancel the contract only if the contract does not provide for the payment of a price.

Any period during which the digital content or digital service is unavailable while being brought back into conformity suspends the remaining guarantee period until the digital content or digital service is supplied in conformity again.

These rights arise from Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.

A trader who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from the discovery of the defect. This guarantee gives the right to a price reduction if the digital content or digital service is kept, or to a full refund in return for giving up the digital content or digital service.

BELLETRE is liable for the proper performance of the contract under the conditions provided by law. However, BELLETRE is not liable where the failure is attributable to the Customer (for example a wrong email address, or a device or browser that does not meet the requirements set out in Article 3) or results from force majeure within the meaning of Article 1218 of the French Civil Code.

Article 12 — Data protection

The personal data collected with the order (email address) is processed in accordance with the GDPR and our Privacy Policy (in French). This data is used only to send the kit ordered (access code to the online game and download links) and, where applicable, to answer the Customer's requests. The date of the confirmation described in Article 8 is kept with the order as evidence.

Article 13 — Mediation and disputes

In the event of a dispute, the Customer must first contact BELLETRE through our contact form so that an amicable solution can be found.

Under Article L.612-1 of the French Consumer Code, the Customer has the right to use a consumer mediator free of charge to settle amicably a dispute with BELLETRE, after first trying to resolve it directly with BELLETRE through a written complaint.

If no amicable solution is found, the dispute falls under the jurisdiction of the competent courts according to the ordinary rules. A consumer Customer may bring proceedings, at their choice, before one of the courts with territorial jurisdiction or before the court of the place where they lived when the contract was concluded or when the harmful event occurred (Article R.631-3 of the French Consumer Code). A Customer resident in another Member State of the European Union may also bring proceedings before the courts of the place where they are domiciled (Article 18 of Regulation (EU) No 1215/2012).

Article 14 — Governing law

These Terms are governed by French law. Where they are translated, the French version prevails.

Version in force from 13 November 2026